These terms and conditions apply to the BULU app (hereinafter referred to as the “Application”) for mobile devices, which was created by Walid Islam (hereinafter referred to as the “Service Provider”) as an ad-supported service with an optional paid subscription. BULU helps you discover pet-friendly places, manage your pets’ care, and take part in a pet community in Malaysia and Singapore.
Agreement to Terms
Upon downloading or using the Application, you automatically agree to these terms. Please read them carefully before using the Application. Unauthorized copying or modification of the Application, any part of it, or our trademarks is strictly prohibited. Attempts to extract the source code, translate the Application into other languages, or create derivative versions are not permitted. All trademarks, copyrights, database rights, and other intellectual-property rights related to the Application remain the property of the Service Provider.
Application Modifications & Charges
The Service Provider is dedicated to making the Application as useful and efficient as possible and reserves the right to modify the Application or charge for its services at any time and for any reason. Any charges for the Application or its services will be clearly communicated to you.
Not Veterinary or Professional Advice
BULU is an information and organisation tool for pet owners. It is not a health-tracking, medical, diagnostic, or fitness application, it is not a medical device, and it does not monitor, measure, or assess the health of any animal or person. It is not a substitute for professional veterinary advice, diagnosis, or treatment.
Any pet information you enter — such as weight, vaccinations, medications, notes, or documents — is stored as your own record-keeping and is not reviewed, verified, or acted on by us or by a veterinary professional. Reminders, records, weight charts, cost tracking, and the emergency card are convenience aids only; always verify important information and consult a licensed veterinarian for any health concern. In an emergency, contact a veterinarian or emergency clinic directly. The Service Provider is not liable for decisions made in reliance on the app.
Data & Device Security
The BULU app stores and processes personal data that you provide in order to deliver the Service. It is your responsibility to keep your phone and access to the app secure. We recommend that you do not jailbreak or root your phone — the process of removing software restrictions imposed by the official operating system — as this could make your device vulnerable to malware, compromise its security features, and mean that the BULU app does not work properly or at all. How we handle your data is described in our Privacy Policy.
Third-Party Services
The Application uses third-party services that have their own Terms and Conditions. Below are links to the terms of the third-party providers used by the Application:
Internet & Connectivity
Some functions of the Application require an active internet connection (Wi-Fi or mobile data). The Service Provider cannot be held responsible if the Application does not function at full capacity due to lack of access to Wi-Fi or if you have exhausted your data allowance.
If you use the Application outside a Wi-Fi area, your mobile network provider’s agreement still applies, and you may incur data or roaming charges. By using the Application, you accept responsibility for any such charges. If you are not the bill payer for the device, we assume you have obtained permission from the bill payer.
User Responsibility
The Service Provider cannot always assume responsibility for your use of the Application. For example, it is your responsibility to ensure your device remains charged — if it runs out of battery and you cannot access the Service, the Service Provider cannot be held responsible.
While we strive to keep the Application updated and accurate, we rely in part on third-party and public data sources for place, vet, and event information. The Service Provider accepts no liability for any loss, direct or indirect, that you experience as a result of relying entirely on this functionality.
Updates & Termination
The Service Provider may update the Application from time to time. The requirements of the operating systems it supports may change, and you will need to download updates to continue using it. The Service Provider does not guarantee that it will always update the Application to remain compatible with your device’s operating-system version, though you agree to accept updates when offered.
The Service Provider may also cease providing the Application and may terminate its use at any time without notice. Unless we inform you otherwise, upon termination (a) the rights and licenses granted to you end, and (b) you must stop using the Application and, if necessary, delete it from your device.
Free Version, Subscriptions & Payments
Free Version
Contains non-personalized (contextual) ads via Google AdMob. Ads are not based on profiling of your activity.
BULU Pro (Subscription)
A monthly or yearly auto-renewing subscription that removes ads. It can also be unlocked with a valid promo or store code.
Subscription terms
- All prices are shown in your local currency within the app and may vary by region and change over time.
- Payment is charged to your Apple App Store or Google Play account at confirmation of purchase, and is processed through the app store and our provider, RevenueCat.
- Subscriptions renew automatically for the same period at the then-current price unless auto-renew is turned off at least 24 hours before the end of the current period.
- You can manage or cancel your subscription in your App Store or Google Play account settings; cancelling stops future renewals but does not retroactively refund the current period.
- Promo and store codes may grant a limited period of BULU Pro; redeeming a BULU promo code requires you to be signed in.
- Refunds are handled by the app store under its own policies.
User Content & Community Guidelines
The Application lets you submit content — including reviews, community posts (adoption, missing-pet, and event listings), photos, pet information, and a contact number you choose to share (“User Content”). You retain ownership of your User Content, but by submitting it you grant the Service Provider a worldwide, non-exclusive, royalty-free licence to host, store, display, and use it for the purpose of operating and promoting the Service. You confirm that you own or have the necessary rights to the content and that it does not infringe anyone else’s rights.
You agree not to submit content that:
- is unlawful, defamatory, hateful, harassing, obscene, or infringes intellectual-property or privacy rights;
- is false or misleading — including inaccurate adoption or missing-pet information — or is spam or unsolicited advertising;
- contains another person’s private or personal data (including a contact number) without their consent;
- offers animals for sale in breach of applicable law, or promotes animal cruelty or unlawful breeding.
Community posts are moderated before they appear, but the Service Provider does not guarantee the accuracy of any User Content and is not responsible for interactions between users. If you use household sharing, you are responsible for who you invite and the data you share with them. We may review, moderate, remove, or refuse any User Content, and suspend or terminate accounts that breach these terms, at our discretion. To report content that infringes your rights or these guidelines, contact us at snapnsolve.apps@gmail.com.
AI-Generated Content
Some parts of the Service use a third-party AI service (Google Gemini) to help draft notification copy and surface pet events. AI output can be inaccurate, incomplete, or outdated and is provided for general information only — it is not professional or veterinary advice. A human reviews AI-assisted content before it is published. The Service Provider is not liable for reliance on AI-generated content.
Disclaimer
The App is provided “as is” without warranties. We are not responsible for:
- Health, medical, or veterinary decisions — the app is not a substitute for professional veterinary care;
- Inaccurate location, vet, or service details retrieved from Google, OpenStreetMap, or other third-party data sources;
- Content, accuracy, or conduct of other users in the community feed, including adoption and missing-pet posts;
- Unavailability or malfunctioning of app features due to device, network, or system limitations.
Place, Vet & Business Listings; Use of Public Information
Listings for places, vets, groomers, parks, shops and other businesses — including names, addresses, opening hours, photos, contact details, and whether a place is pet-friendly — are aggregated from publicly available data sources such as Google Places and OpenStreetMap, and from community contributions. This information may be inaccurate, incomplete, or out of date, and the Service Provider does not independently verify or guarantee it.
A listing in BULU does not imply any endorsement, partnership, affiliation, sponsorship, or recommendation, and the Service Provider is not affiliated with the businesses listed or with the data providers. Policies such as whether pets are allowed can change at any time — always contact the place directly and confirm before relying on any listing. You use place and community information at your own risk.
If you believe any content within the app infringes your rights or is used without proper authorization, please contact us at snapnsolve.apps@gmail.com. Upon receiving an objection, we will promptly review and, if necessary, remove the content.
No Warranties
The Application and all content are provided on an “as is” and “as available” basis, without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement. The Service Provider does not warrant that the Application will be uninterrupted, error-free, or secure, or that any information in it is accurate or complete. Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.
Limitation of Liability
To the maximum extent permitted by law, the Service Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, profits, or goodwill, or for any injury, illness, loss of, or harm to any animal or person, arising out of or in connection with your use of (or inability to use) the Application, any place or community listing, any User Content, or any third-party service — whether based on warranty, contract, tort, or any other legal theory, and even if advised of the possibility of such damages.
To the extent liability cannot be excluded, the Service Provider’s total aggregate liability is limited to the amount you paid (if any) for the Application in the twelve months before the event giving rise to the claim. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law, or affects your mandatory statutory rights as a consumer.
Indemnification
You agree to indemnify and hold harmless the Service Provider from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to the content you submit, your use or misuse of the Application, your interactions with other users, or your violation of these terms or of any law or third-party right.
Severability, Assignment & Entire Agreement
If any provision of these terms is held to be invalid or unenforceable, the remaining provisions will continue in full force and effect, and our failure to enforce any right or provision is not a waiver of it. You may not assign or transfer these terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. These terms, together with our Privacy Policy, constitute the entire agreement between you and the Service Provider regarding the Application.
Governing Law
These terms are governed by the laws of the Federal Republic of Germany, without regard to conflict-of-law rules. Nothing in these terms removes any mandatory statutory rights you have as a consumer under the law of your country of residence — including consumer protections under Malaysian and Singaporean law and, where applicable, EU consumer-protection law.
Changes to These Terms and Conditions
We may update these Terms and Conditions from time to time. You are advised to review this page periodically for any changes; we will notify you of changes by posting the new Terms on this page.
These terms are effective as of 2026-07-22.
Licensed Application End User License Agreement
Apple Terms of Use (EULA): https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Contact Us
If you have any questions or suggestions about these Terms and Conditions, contact us at snapnsolve.apps@gmail.com. See also our Privacy Policy.